Exam Study Guides

Exam 1 - Thursday 3/12 - Chapters 1,2,4,5,6 (2nd edition: ch 1,2,3,4,5)

• Definition of communication
• Transactional Model of Communication
• Sender, encoding, message, channel, decoding, receiver, feedback, context, noise
• Communication Principles
• Ethics
• Immediacy
• Communication Competence
• Communication Apprehension
• Perception
• Perception Process (attention and selection, organization, interpretation)
• Self-concept
• Self-esteem
• Incongruence
• Self-fulfilling prophecy
• Self-talk
• Self-monitoring
• Uncertainty Reduction Theory
• Perception Check
•  
• Language
• Speech community
• Triangle of Meaning
• Sapir-Whorf hypothesis
• Denotation
• Connotation
• Syntactic context
• Low v. High context cultures
• feminine v masculine styles of language
• jargon & slang
• generic language
• Non-verbal communication
• Kinesics
• Vocalics
• Proxemics
• Chronemics
•  
• Listening Process
• Appreciative Listening
• Empathic listening
• Critical listening
• Listening Process (attending, understanding, remembering, evaluating, responding)

Exam 2 - Thursday 4/2 - Chapters 9,10,11,12,13,16

• Definition of group communication
• Types of Groups (Primary/Social, Study, Therapy, Problem Solving)
• Task, Social, and Procedural Roles
• Rules & Norms
• Status & Power
• Communication Interaction Patterns (all-channel, wheel, chain)
• Stages of Group Formation (forming, storming, norming, performing, adjourning + transforming)
• Leadership
• Family Systems theory (elements, interdependence, boundaries, hierarchy, sub-systems, supra-systems)
• Characteristics of Healthy groups
• Mediated Communication and Virtual groups
• Group Conflict
• Systematic Problem Solving
• Rhetorical situation (speaker, speech, occasion, audience)
• Audience Analysis
• Topic Evaluation
• Specific Purpose
• Research
• Evaluating Sources
• Oral Citations
• Outlining Process
• Introductions (attn getter, topic revelation, significance, preview)
• Main Points (intro to mp, main ideas, big point, transition)
• Conclusion (review, lasting impression)
• Brain storming
• Visual Aids (objects, images, charts)
• PowerPoint Slide Development
• Speech Anxiety
• Anxiety Management Techniques
• Effective Delivery
• Use of Voice
• Use of Body
• Delivery Methods
• Characteristics of Informative Speaking
• Methods of Informing
• Golden Rules of Informative Speaking
• Informative Speech Patterns (process, expository, chronological, spatial, categorical)

Exam 3 - Thursday, May 21- Chapters 3 (intercultural),7-8 (interpersonal),17 (persuasive)

•  Definition of Culture
• Culture Shock
• Intercultural Communication
• Dominant Culture
• Co-Culture
• Cultural Identity
• Cultural Norms & Values
• Individualism-Collectivism
• Uncertainy Avoidance
• Masculinity-Femininity 
• Barriers to effective intercultural Communication
• Types Relationships
• Dyad
• self-disclosure
• Johari window
• Stages of relationships
• Relational Dialectics
• Managing Relationional dialectical tension
• Comforting messages
• Privacy & Disclosure
• Appropriate disclosure
• Boundaries
• Passive, Aggressive, Assertive behavior
• Conflict Styles
• Elaboration Likelihood Model
• Theory of Reasoned Action
• Audience Adaptation
• Ethos, Pathos, Logos
• Toulmin Model of Argument
• Inductive Reasoning (argument from authority, analogy, cause, example, sign)
• Fallacies
• Persuasive Organizational Patterns

Exam 4 - Finals Week (Thursday, June 11, 7:30am) - Cumulative - Review Study Guides 1-3